Reading Your Analytics Dashboard
Understand your team's performance, response times, and campaign results using the BizBotify analytics dashboard.
How to do it
Click Analytics in the left sidebar. The dashboard loads with data for the last 30 days by default.
Use the date picker at the top of the page to set the period you want to analyse. You can select presets (Last 7 days, Last 30 days, This month) or a custom range.
The Overview tab shows hero KPIs for the selected period: Total Conversations, Open Now, Resolved, Messages Sent, Automation Rate, and Lead Conversion. Tap any alert pill to jump to the related tab.
Open the Conversations tab for response-time KPIs, SLA compliance (first reply within 60 minutes), and the Agent performance table — assigned conversations, resolution rate, and average first response per team member.
Open the Campaigns tab for delivery and read rates, the delivery funnel, per-campaign performance, and template stats. Use Customize to show or hide widgets, and Export CSV on tables for standups.
Automation covers chatbot flows and AI; Contacts shows growth and opt-in trends; Leads tracks agent pipeline health and follow-up queues. All tabs respect the same date range at the top.